How YOU can Help Stop “Widow Foreclosures” by Contacting Governor Brown

SB 1150 approval by Senate

After months of hard work, hearings, and media coverage about Senate Bill 1150 (Leno, Galgiani), it was approved by the California Senate yesterday!

Now, the bill heads to Governor Brown.

And that’s where you can help!

If you have been impacted by this issue personally (or have friends or relatives who have), if you are a housing counselor or attorney who has helped “surviving homeowners,” or if you have followed this issue and believe in the need for SB 1150, then we need your help, as soon as possible.

If you have ten minutes, please write a quick letter to Governor Brown and put it in the mail.  We’ve been informed that real letters

Here’s a link to the sample letter.

If you have any questions, please contact CRC:  Kstein AT calreinvest.org.

And, we extend a HUGE thank you to Senator Leno and Senator Galgiani, the more than 60 organizations supporting SB 1150, the brave homeowners who have shared their difficult stories about facing needless foreclosures, and the housing counselors and legal aid attorneys who originally helped bring this problem to the public light. 

Sincerely,

The SB1150 Team

California Reinvestment Coalition

Housing and Economic Rights Advocates

California Alliance for Retired Americans

 

 

Mortgage Servicers Still Unhelpful, Report Homeowners

Since the CFPB started accepting complaints,

it has received over 223,000 mortgage-related  complaints! 

The Consumer Financial Protection Bureau’s most recent monthly complaint report focused on mortgage complaints and on California.  According to the CFPB, it has “handled approximately 223,100 mortgage complaints since July 21, 2011, making mortgage the second most-complained-about product after debt collection, representing 26 percent of total complaints.”

The statistics from the report are troubling:

    • Fifty-one percent of complaints are related to loss mitigation: According to the CFPB: “consumers complained of prolonged loss mitigation review processes in which the same documentation was repeatedly requested by their servicer. Consumers also complained that they received conflicting and confusing foreclosure notifications during the loss mitigation review process.”
    • Loan servicing transfers still unclear for customers: This is a common problem that has been identified in multiple surveys the California Reinvestment Coalition has conducted with housing counselors and legal advocates.  You can see our most recent report here, or listen to an interview with an Oakland survivor homeowner, KaRynn Kelly, on NPR’s Morning Edition: Foreclosure Overhaul Comes Too Slowly For Many Homeowners
    • Communication is still a problem: Consumers complaints that when they were able to speak with their servicers, “the information they received was often confusing and did not provide the clarifications they were hoping for.”
    • Four companies who received most complaints: According to the CFPB, the four companies who received most mortgage-related complaints between Nov 2015 and Jan 2016 were Wells Fargo, Bank of America, Ocwen, and Nationstar.

Most complained about companies for California

The CFPB notes: “Company-level information should be considered in context of company size and/or market share in a given geographic area. In the February 2015 – January 2016 period, Bank of America, Wells Fargo, and Experian led the list of most-complained-about companies by California consumers. “

California CFPB complaints (As of April 2016)

You can read the full CFPB report here: Consumer Financial Protection Bureau, Monthly Complaint Report Vol. 10  (April 2016)